Can I change my order at any time?
Orders are processed typically in 24-48 hours after they are placed. We can change an order only if it has not been shipped out yet.
How do I cancel an order?
Please have your order number handy, then call our Customer Service department or send an email at [email protected] If your order has not been shipped, we can cancel your order.
Can I add or remove items to an order I've already placed?
Please have your order number handy, and then call our Customer Service department OR send an emails at [email protected] . If your order has not been shipped out yet, we can add or remove items from your order.
What should I do if I receive a wrong order?
This is very unlikely this would happen as we physically inspect each order before it is shipped, but if it does please contact a customer service representative so we may correct this immediately. You will not be responsible for the charge of the second shipment.
How do I know if the items I want are available?
We carry 98% of our product in stock. However if any items become unavailable or back ordered, you will be contacted immediately by phone or by email.
When will my order ship?
Please allow us 24 to 48 hours to ship your order. We ship orders Monday - Friday. If you place an order on a weekend day or national holiday it will be processed the next business day.
How long will it take for my order to arrive?
It usually takes 2-7 business days to receive the order.
Can I expedite my order?
Yes, you can expedite your order by selecting 3 day express, 2nd day or Next Day air at the checkout
Do you deliver to P.O. Boxes?
Unfortunately we do not ship to PO boxes.
Which Carriers do you use?
We use Fedex as our main carriers. Other carriers such as USPS, DHL or UPS may be used if necessary.
Can you send me a catalog through the mail?
Due to our constantly expanding product line and price changes, a printed catalog is not available. We always keep the website current so you may simply print out information from each page on our site.
Do you ship to Canada?
Yes, we do ship to Canada.
What is your guarantee of satisfaction?
We are proud to stand 100% behind our products. If for any reason you are not completely satisfied with your purchase, simply obtain a return authorization number from our customer service & return your candle or candle holder for a refund.
How do I return an order?
All returns require obtaining a Return Merchandise Authorization (RMA) number. Please contact Customer Service at (610) 507-1839 or send an email to [email protected] We will issue you a RMA number and you can send the products back to us.
When can I expect my refund?
We will process your refund as soon as we receive your returned package. Generally, you may expect your refund within 7-10 days.